At Supercell, we take your privacy and security very seriously. From time to time, you may need to send us screenshots or receipts to help us resolve issues you're experiencing. However, it's important to ensure that your personal information is not included in those images.
This guide will show you how to redact your personal information (PII) in your screenshots and receipts before you share them with us.
What is PII?
PII stands for Personally Identifiable Information. This includes any information that can be used to identify you, such as:
Your full name
Phone number
Home address
Credit card information
Bank account information
It's important to keep this information private to protect yourself from fraud and identity theft.
Redacting PII in Screenshots and Receipts
When sending us a screenshot or receipt, it's important to ensure that no PII is visible. Here's how to redact PII:
Open the screenshot/receipt in an image editing application on your device.
Identify the area of the image that contains PII.
Blur, pixelate, or black out the PII.
Save the edited image and send it to us.
Conclusion
By following these simple steps, you can protect your personal information while still providing us with the necessary details to help us resolve your issue.