We understand your situation. It’s never nice to have someone messing with your account. It’s a good idea to change your email password as soon as you notice suspicious behavior.
Unusual Supercell ID Login Alerts
You’ll receive an email from Supercell when someone logs into your Supercell ID on a new device. The email will describe the device and location the login was made from. If you don’t recognize this login, select ‘This is not my device’. This will take you to a page where you can log out of Supercell ID on all devices.
This should temporarily prevent anyone else from accessing your accounts. When you log back in to your account, it’s a good idea to change the email connected to your Supercell ID. If you have Account Protection enabled, you can do this yourself without needing to contact Support.
Account Protection
Account Protection is an extra layer of security you can apply to your Supercell ID. It works by generating recovery codes and integrating SMS authentication, allowing you to reset access or change the email address connected to your Supercell ID safely.
Please note! Recovery Codes and SMS authentication codes should never be shared with anyone other than Supercell Support agents. Agents will only ask for codes like these in Support tickets which are opened via the in-game ‘Help and Support’ section.
Contacting Support
Our Support team is here to help you get your account back. If we are able to verify that you are the owner of the Supercell ID, we’ll make sure that others can no longer access your account by changing the email connected to it. You will be asked to provide a new email address that is not already connected to Supercell ID during the recovery process.
You can contact us by following the steps below.
- Open your game.
Open Settings and select ‘Help and Support’.
Tap the hamburger menu icon in the top right of your screen and contact us.
When you reach us, please provide the following details about your account so we can help solve your issue.
Player ID/Player tag
Account name
Account level (e.g. ‘Town Hall 10’, ‘XP 9’)
Name of the Clan/Club/Neighborhood/Task Force the account is currently in, if applicable
The transaction IDs of the purchases you have made on the account
Make sure to never share your account credentials with anyone. Account sharing is against our Terms of Service, and we reserve the right to suspend or deny service to shared accounts at our own discretion.